Refund and Returns Policy

1. General Overview

At AnchorBuy we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Returned Items

To be eligible, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.
• Free from any alterations, customizations, or signs of wear.

2.3. Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Personalized or custom‑made products.
• Digital downloads, software licenses, or subscription services.
• Items marked as “Final Sale” at the time of purchase.

3. Return Process

3.1. Initiating a Return

To start a return, please contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number.
• Reason for the return.
• Preferred resolution (refund or exchange).

3.2. Shipping the Return

Once approved, you will receive a Return Merchandise Authorization (RMA) number and detailed shipping instructions. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method within 7‑10 business days after we receive and inspect the returned item.

4.2. Partial Refunds

If the returned item shows signs of use, damage, or missing accessories, we reserve the right to issue a partial refund reflecting the reduced value.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability and may require an additional payment if the replacement item is of higher value.

6. User Responsibilities

By placing an order on AnchorBuy, you agree to:

• Provide accurate contact and shipping information.
• Inspect the product upon delivery and report any issues within the specified time frame.
• Follow the return instructions precisely, including the use of the RMA number.

7. Legal Disclaimers

All refunds and returns are governed by applicable consumer protection laws. This policy does not affect your statutory rights. AnchorBuy reserves the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions regarding this Refund and Returns Policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: 123 Anchor Street, Suite 100, Houston, TX 77002, USA